Today, Fitbit has stopped the sales of its Fitbit Force and the company has issued a voluntary recall of the product following multiple complaints about skin irritation after using the device.
The Force was originally released in October 2013, and was the first to come with an OLED display that shows users information like sleep habits, steps taken, distance traveled, calories burned, and stairs climbed.
Here is Fitbit's full recall letter:
We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation.
From the beginning, we've taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials.
While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.
For additional information, please contact our support line at: 888–656–6381, or visithttp://www.fitbit.com/forcesupport.
According to Fitbit CEO James Park, the skin irritation issues have only affected 1.7% of Fitbit users. An independent study determined the Fitbit is causing allergic contact dermatitis in some users, likely as a result of nickel contact or from the strap materials/glue used in the construction of the device.
Fitbit Force owners can request a refund for their device from the following link, and the company is promising to send a cheque within two to six weeks after the returned device has been received.